Let’s get this sorted.
Tell us what happened and the right Market360 team will help you find a clear next step.
One request. A clear next step.
Give us enough context to investigate quickly. If your issue is connected to an order or transaction, adding the reference number helps us find it faster.
Tell us what happened
Choose the closest issue type and describe the moment things went wrong.
We review it with context
Our team checks the account, order, or transaction details that matter.
You receive a clear reply
We will explain the next step and any information still needed.
Choose the channel that suits you.
For urgent account and order questions, in-app chat is usually the fastest. For everything else, send us a note through the channel that fits your request.
In-app live chat
Open the app → Help → Chat
Fastest for account and order questions
General support
hello@market360.shop
Replies within a few hours
Partnerships & integrations
partners@market360.shop
Stores, integrations, and collaborations
Press & media
press@market360.shop
Response within one business day
Help is available when you need it.
In-app support
24 / 7
Live chat and request intake
Email requests
Every day
Most replies within a few hours
Office team
Mon – Fri · 9:00 – 18:00 GMT
Freetown, Sierra Leone · By appointment
A few quick answers.
The details below cover the most common account, access, wallet, and response-time questions.
How quickly will someone respond?+
Most requests receive a reply within two hours during the day and within twelve hours overnight. Requests about suspended accounts or frozen funds are prioritised for review.
My account was suspended or banned. What should I include?+
Choose the closest account issue type and include the email address or notice connected to your account. Tell us what you were doing before access changed and attach any relevant reference ID if you have one.
What should I do if my wallet or funds are frozen?+
Select “Frozen Wallet / Funds”, add the transaction ID if available, and describe the payment or withdrawal you were attempting. Do not send duplicate requests while the first review is open.
I can’t log in. Can I still submit a request?+
Yes. Use the email address associated with your Market360 account and choose “Can’t Log In / Access”. We will use those details to help verify the account and guide you through the next step.
Is in-app chat the best option for an order issue?+
Usually. In-app chat gives the team more order context, so it is often the quickest route for delivery, payment, or seller communication questions.